Key Takeaways
- Google has launched a self-initiated substitute course of for Pixel Watch 2 homeowners, eliminating the necessity to speak to customer support brokers.
- To request a substitute, customers want to finish a type on the Google Retailer web site, verify the difficulty, and choose a restore possibility.
- Customers can select to make use of their very own packaging or request packaging from Google and might want to comply with the phrases and circumstances earlier than confirming their buy.
Nobody likes being in customer support purgatory, however for homeowners of out-of-warranty Pixel Watches, they’ve needed to speak or kind out their issues and needs with brokers to get their damaged gadgets taken care of. From right now on, these with a Pixel Watch 2 shall be glad to know that they will not must take care of round explanations and questions with a view to get a correctly functioning gadget once more. Bought a Pixel Watch 2 your self? This is what it’s good to know.
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The previous methods
Up till right now, with a view to provoke what’s formally a tool substitute for broken gadgets, you had two choices. Should you paid for a Most well-liked Care package deal, you would put in for a substitute by filling out a type with Google companion Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to speak with a customer support agent on the Google Retailer website — even in case you purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.
The brand new means
Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch substitute, Pixel Watch 2 homeowners now have a brand new possibility as detailed by Google and noticed by Android Authority. You are now in a position to self-initiate the substitute course of by finishing a type on the Google Retailer web site — saving you from a whole dialog, plus any time queuing up for a service agent within the first place.
This is find out how to get began on a substitute request:
- Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
- Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant in your LTE mannequin) or serial quantity.
- To search out both in your watch, head to Settings, System, then About.
- Affirm your difficulty. Within the Restore Choice section, you may then must insert your ZIP code or deal with. Choose Mail-in.
- It’s best to see an estimated value to interchange your gadget. The substitute unit doesn’t embrace the charger or watch straps.
- Choose both Use my very own packaging or Ship me packaging. You may be mailed or emailed a pay as you go label.
- You are responsible for any damages throughout transit in case you use your personal packaging.
- Should you request packaging from Google, you may be ready as much as two enterprise days to have it delivered. It is free.
- Learn via and comply with the phrases and circumstances.
- Undergo the checkout course of, choosing Affirm Buy.
As soon as your cost has gone via and Google receives your broken Pixel Watch 2, the corporate will ship out your substitute.
The self-service course of right here is similar for these initiating repairs on different Pixel gadgets, although many could have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.
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